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Terms of service

Version 1 · Effective 19 August 2026

These terms govern your use of AskIdris, provided by Idris Labs Ltd, a company registered in the United Kingdom (“we”, “us”). By installing or using AskIdris you agree to them on behalf of the business whose store it is connected to. AskIdris is a business tool: these terms are between us and that business, not consumers. Questions reach a person at support@askidris.com.

What AskIdris is

AskIdris analyses your store’s commerce and storefront data to detect problems and opportunities, build evidence for them, and report what changed. Parts of the analysis are produced with AI models. AskIdris is an analytical aid, not a substitute for your own judgement: it presents evidence and estimates, states its confidence and its gaps, and leaves decisions — pricing, stock, promotions, spending — to you. Figures labelled as estimates are estimates; we design the product to say honestly what it does not know, and you should read it that way.

Your account and workspace

  • A workspace belongs to the business whose store is connected. The workspace owner controls membership, connected sources, API tokens, exports and deletion.
  • You are responsible for the people you invite, for keeping sign-in credentials and API tokens confidential, and for the accuracy of figures you supply (costs, ad spend, lead times and similar).
  • You may only connect a store you are authorised to operate.

Fees and billing

Paid plans are billed through Shopify’s app billing on the prices and terms shown at the point of subscription, including any free trial and any usage-based charges for analyst sessions beyond your plan’s included allowance. Billing questions follow Shopify’s billing cycle; cancelling is done by uninstalling the app or changing your plan, and takes effect per Shopify’s billing rules. We do not store your payment details; Shopify handles payment entirely.

Your data

How we collect, use, retain and delete data is described in our privacy policy, which forms part of these terms. In short: your store’s data is processed on your instruction to provide the service; we minimise personal data about your customers; you can export your workspace and you can delete it, and deletion erases the store’s data. We honour Shopify’s privacy webhooks, including full erasure on store redaction.

Acceptable use

  • Do not attempt to access another business’s workspace or data.
  • Do not probe, overload or attempt to bypass the service’s security or rate limits.
  • Do not resell access to AskIdris or use it to build a competing data set.
  • Do not use the service for anything unlawful.

We may suspend or terminate access that breaks these rules.

Intellectual property

We own AskIdris — the software, its design and its documentation. You own your store’s data. The analysis we produce for your workspace is yours to use for your business; the underlying methods, models and product remain ours.

Service changes and availability

AskIdris is under active development and currently offered in an early-access period: features change, and we do not yet offer a formal service-level agreement. We work to keep the service reliable and your data safe, and the privacy policy’s commitments about your data apply regardless of service changes. If we ever discontinue the service we will give you reasonable notice and the ability to export your data.

Disclaimers and liability

AskIdris provides analysis and estimates to inform your decisions; it does not guarantee business outcomes, and it is not financial, legal or professional advice. Except as required by law, the service is provided “as is”, and our total liability to you in any twelve-month period is limited to the fees you paid us for the service in that period. Nothing in these terms limits liability that cannot lawfully be limited, including for fraud. Neither of us is liable for failures caused by events reasonably outside our control.

Termination

You can stop using AskIdris at any time by uninstalling it from your store; deletion of your workspace’s data is described in the privacy policy. We may terminate for material breach of these terms. Clauses which by their nature should survive (ownership, liability limits, data commitments) survive termination.

Governing law

These terms are governed by the law of England and Wales, and disputes belong to the courts of England and Wales.

Changes

When these terms change we will post the new version here and update the date at the top. Continued use after a change is acceptance of the new terms; for material changes we will make the change visible to you in the product or by email.